Frequently Asked Questions
Personal Information Account
Q. I lost my game account.
If you lost your game account, we will help you after checking the account information.Please inquire us with filling out the form below.◆ Account Information- Server #:- Admiral Name:- Device:- Mobile Telecom:- In-Game Information (Level of Admiral, the amount of diamonds you have, Machina Information)※ Please let us know the information, we will help you as soon as possible after checkingg the information.
Game Battle
Q.How can I earn buffs?
◆ How to Earn Buffs◆ How to Earn Buffs- Laboratory: You can get buffs through research of leadership, battle, hero gear, and airship gear.- Admiral Traits: With Admral Trait Points earned by admiral level-up, you can get buffs.- Hero/Airship Gears: By equipping hero/airship gears, you can get buffs.- Research of Machina: By research of machinas at Hangar, you can get buffs which make machinas stronger.- VIP Buffs: Depending on your VIP level, you can get more buffs.- Guild Traits: Through researching guild traits, you can earn various buffs.- Title: If you hold title of Legionaire Rank, Shakbari's Hardship Ranking, Kashumir Joust Ranking, you will get buffs.- Aedura System: There are 5 buffs which can be activated with their cooltime.※ You can see Buff Status in Admiral Info.※ Special buffs can be checked at Airship Buffs tab.
Game Game
[NOTICE] We would like to inform you Chances of winning items in each package *
Hello, admirals!This is the GM of "The War of Genesis: Battle of Antaria".We would like to inform you chances to obtain items by Summon Heroes, opening random boxes, and purchasing random packages. Please check the details below. 1. Summon Heroes ※ The chance to obtain "Special Hero or 600 Essences/ Type hero or 100 Essences" at the first summon is 1%.    ▶ If you cannot obtain the hero or essence, the chance of obtaining items will be applied like below.  ※ If you fail to obtain "Special Hero or 600 Essences / Type hero or 100 Essences", the chance to obtain the hero/essences will be increased at the next summon.    ▶ The increased chance will be displayed at the summon board. ※ Once you succeed in summoning Special / Type Hero, the summon board will be changed for obtaining the Essences of the hero.■ Special Summon (5★)Summon List Amount Percent 5★ Essence of Hero 12 ~ 20 10.00% 4★ Essence of Hero 12 ~ 20 30.00% 3★ Essence of Hero 12 ~ 20 60.00% - - 100.00% ■ Special Summon (4★)Summon List Amount Percent 4★ Essence of Hero 7 ~ 12 10.00% 3★ Essence of Hero 7 ~ 12 40.00% 2★ Essence of Hero 7 ~ 12 50.00% - - 100.00%■ Type Summon (★5 Hero)Summon List Amount Percent 5★ Essence of Type Hero 4 ~ 10 10.00% 4★ Essence of Type Hero 4 ~ 10 30.00% 3★ Essence of Type Hero 4 ~ 10 30.00% 2★ Essence of Type Hero 4 ~ 10 30.00% - - 100.00%■ Type Summon (★4 Hero)Summon List Amount Percent 5★ Essence of Type Hero 3~ 6 10.00% 4★ Essence of Type Hero 3 ~ 6 30.00% 3★ Essence of Type Hero 3 ~ 6 30.00% 2★ Essence of Type Hero 3 ~ 6 30.00% - - 100.00%■ Type Summon (★3 Hero)Summon List Amount Percent 5★ Essence of Type Hero 2 ~ 5 10.00% 4★ Essence of Type Hero 2 ~ 5 30.00% 3★ Essence of Type Hero 2 ~ 5 30.00% 2★ Essence of Type Hero 2 ~ 5 30.00% - - 100.00%■ Type Summon (★2 Hero)Summon List Amount Percent 5★ Essence of Type Hero 1 ~ 4 10.00% 4★ Essence of Type Hero 1 ~ 4 30.00% 3★ Essence of Type Hero 1 ~ 4 30.00% 2★ Essence of Type Hero 1 ~ 4 30.00% - - 100.00%■ The chance of each hero essence5★ Essence of Hero List Percent ★5 Essence of Sarah (Light) 4.54% ★5 Essence of Aseroth (Fire) 4.55% ★5 Essence of Landam (Water) 4.54% ★5 Essence of Nemesis Eiolin (Water) 4.55% ★5 Essence of Styner, the Sword Emperor (Wind) 4.55% ★5 Essence of Imperial Chancellor Beradin (Dark) 4.54% ★5 Essence of Irus (Dark) 4.54% ★5 Essence of Draupunir (Light) 4.55% ★5 Essence of Rashid, the Dragon Knight (Water) 4.55% ★5 Essence of Crow, the Sword Phantom (Dark) 4.54% ★5 Essence of Cyrano (Wind) 4.55% ★5 Essence of Sharn Hoiste (Wind) 4.54% ★5 Essence of Carls, the Blade Master (Fire) 4.54% ★5 Essence of Esmeralda (Light) 4.54% ★5 Essence of Vishnu (Fire) 4.54% ★5 Essence of Hanzo (Dark) 4.55% ★5 Essence of Dark Prince (Dark) 4.54% ★5 Essence of Bernstein (Fire) 4.55% ★5 Essence of Cameo (Water) 4.55% ★5 Essence of Cesare Borgia (Fire) 4.55% ★5 Essence of Este Daudet (Fire) 4.55% ★5 Essence of Cordelia (Wind) 4.55% - 100.00%4★ Essence of Hero List Percent 4★ Essence of Arshia (Water) 5.88% 4★ Essence of Shuri (Light) 5.88% 4★ Essence of Diablo (Dark) 5.88% 4★ Essence of Kun (Fire) 5.88% 4★ Essence of Silver (Wind) 5.88% 4★ Essence of Gishne (Water) 5.88% 4★ Essence of Nangcheon (Wind) 5.88% 4★ Essence of Vahn Dyke (Light) 5.88% 4★ Essence of Kashutar (Water) 5.88% 4★ Essence of Alsion (Fire) 5.88% 4★ Essence of Yil Ji Mae (Wind) 5.88% 4★ Essence of Ice (Water) 5.88% 4★ Essence of Griem (Fire) 5.88% 4★ Essence of Agassi (Wind) 5.89% 4★ Essence of Dycus (Wind) 5.89% 4★ Essence of Carls (Fire) 5.89% 4★ Essence of Kaseem (Wind) 5.89% - 100.00%3★ Essence of Hero List Percent 3★ Essence of Kaza (Water) 3.70% 3★ Essence of Strider (Wind) 3.70% 3★ Essence of Joel (Water) 3.70% 3★ Essence of Erica (Wind) 3.70% 3★ Essence of Wayne (Fire) 3.70% 3★ Essence of Ereich (Light) 3.70% 3★ Essence of Zik (Water) 3.70% 3★ Essence of Gapani (Wind) 3.70% 3★ Essence of Robin (Fire) 3.70% 3★ Essence of Lobel (Water) 3.70% 3★ Essence of Claris (Light) 3.70% 3★ Essence of Lich (Dark) 3.70% 3★ Essence of Imperial Officer (Water) 3.70% 3★ Essence of Assassin (Wind) 3.70% 3★ Essence of Dark Assassin (Dark) 3.70% 3★ Essence of Kiki (Dark) 3.70% 3★ Essence of Aznim (Light) 3.70% 3★ Essence of D.Blade (Fire) 3.70% 3★ Essence of Paltamilia (Wind) 3.70% 3★ Essence of Irene (Fire) 3.70% 3★ Essence of Rashid (Fire) 3.70% 3★ Essence of Raymond (Dark) 3.70% 3★ Essence of Thad (Water) 3.70% 3★ Essence of Duran (Light) 3.70% 3★ Essence of Locarno (Fire) 3.70% 3★ Essence of G.S (Wind) 3.70% 3★ Essence of Eiolin (Water) 3.80% - 100.00%2★ Essence of Hero List Percent 2★ Essence of Mini Drake (Fire) 5.55% 2★ Essence of Orc (Wind) 5.55% 2★ Essence of Mharid (Water) 5.55% 2★ Essence of Ghoul (Water) 5.55% 2★ Essence of Spartoi (Fire) 5.55% 2★ Essence of Golem (Wind) 5.55% 2★ Essence of Goblin (Fire) 5.55% 2★ Essence of Pirate (Water) 5.55% 2★ Essence of Gargoyle (Fire) 5.56% 2★ Essence of Ogre (Water) 5.56% 2★ Essence of Caliper Spearman (Water) 5.56% 2★ Essence of Druid (Wind) 5.56% 2★ Essence of Merman (Water) 5.56% 2★ Essence of Imperial Soldier (Wind) 5.56% 2★ Essence of Harpy (Fire) 5.56% 2★ Essence of Dao (Wind) 5.56% 2★ Essence of Imperial Sergeant (Fire) 5.56% 2★ Essence of Caliper Mage (Wind) 5.56% - 100.00%■ Normal Summon (★1 ~ ★5 Hero)When summoning a Normal Hero onceAmountPercent★5 Carls, the Blade Master12.04 %★4 Kaseem12.04 %★4 Carls12.04 %★4 Dycus12.04 %★4 Agassi12.04 %★4 Griem12.04 %★4 Ice12.04 %★4 Yil Ji Mae12.04 %★3 Irene12.04 %★3 Paltamilia12.04 %★3 D. Blade12.04 %★3 Aznim12.04 %★3 Kiki12.04 %★3 Dark Assassin12.04 %★3 Assassin12.04 %★3 Imperial Officer12.04 %★3 Lich12.04 %★3 Claris12.04 %★3 Lobel12.04 %★3 Robin12.04 %★3 Gapani12.04 %★3 Zik12.04 %★3 Ereich12.04 %★3 Wayne12.04 %★3 Erica12.04 %★3 Joel12.04 %★3 Strider12.04 %★2 Caliper Mage12.04 %★2 Imperial Sergeant12.04 %★2 Da'oh12.04 %★2 Harpy12.04 %★2 Imperial Soldier12.04 %★2 Merman12.04 %★2 Druid12.04 %★2 Devil Pixie12.04 %★2 Caliper Spearman12.04 %★2 Ogre12.04 %★2 Gargoyle12.04 %★2 Pirate12.04 %★2 Goblin12.04 %★2 Golem12.04 %★2 Spartoi12.04 %★2 Ghoul12.04 %★2 Mharid12.04 %★2 Orc12.04 %★2 Mini Drake12.05 %★1 Slime12.05 %★1 Bat12.05 %★1 Skeleton12.05 %--100 %2. Items ■  Special Hero Gear Set(Select)When opening a Special Gear Set(Select) once Percent ★5 Hero Gear 85% ★6 Hero Gear 15% - 100%Sub Options of Special Gear Set(Select) Percent 3 Sub Options 95% 4 Sub Options 5% - 100% ■  Special ★6 Hero Gear Box (Select)When opening a Special ★6 Hero Gear Box (Select) Percent Helm 16.67% Weapon 16.67% Armor 16.67% Gloves 16.67% Boots 16.67% Ring 16.66% - 100.00%Sub Options of Special ★6 Hero Gear Box (Select) Percent 3 Sub Options 95.00% 4 Sub Options 5.00% - 100.00%  ■  Point Shop Special Gift (Random)Point Shop Special Gift (Random) Percent 5★ Essence of Hero Box (Select) (x 10) 1% 4★ Essence of Hero Box (Select) (x 10) 2% Research Scroll (x 30) 2% Uncle Gear's Flux Box (Random) 20% 100 Stamina (x 3) 5% 100 Stamina (x 1) 30% 200 Diamond 40% - 100% ■  Point Shop Gift (Random)Point Shop Gift (Random) Percent 500K Eld (x 1) 10% 100K Aedilium (x 1) 10% 5-Min Speed Up (x 12) 20% 100 Stamina (x 3) 5% 100 Stamina (x 1) 25% 200 Diamond 30% - 100% ■  Silver Arrow's Supply Box (Random)Silver Arrow's Supply Box Amount Percent BIG Reward 5★ Essence of Hero Bundle (1,000) 1 0.03% 5★ Essence of Hero Box (Select) 600 0.14% 4★ Essence of Hero Box (Select) 600 0.15% 3★ Essence of Hero Box (Select) 600 0.07% 5★ Essence of Hero Box (Select) 300 0.54% 4★ Essence of Hero Box (Select) 300 0.59% 3★ Essence of Hero Box (Select) 300 0.22% Summon Stone 200 0.40% 3M Aedilium 1 0.40% 1M Aedilium 1 0.46% Reward 100 Stamina 1 10.24% Research Scroll 50 11.99% Gem Skill Stone Box (Select) 1 8.82% Flux Stone 1 10.11% Gem Skill Converting Stone 3 8.81% Fruit of Wisdom 50 8.98% 1-Hr Speed Up 5 9.77% Normal Awakening Stone Chest (Select) 10 7.33% 10K Psi Energy 1 7.21% Diamond 100 6.48% 500K Eld 1 7.26%     - 100.00%※ Last Updated on July 29th UTC
Personal Information Account
Q.I'd like to change my linked E-mail address.
If you link your account, your information is kept securely when you reinstall the game or change the device.Here is the way to link your account.◆Access to the Game -> Admiral Info -> Setting -> Account -> Link Account -> Facebook / Google / E-Mail
Game Game
[TIP] All about Machina Dungeons!
Lv.10  AsuraMK-II1.Features. - Asura's 'Circle of Vigor' heals Asura's HP by 25%. Target the cubes first, since it takes longer to defeat Asura when your heroes don't focus fire. - Asura's ' Sky Shaker'reduces all allies' DEF, and Asura's 'Fist of Shura'deals additional damage to allies with debuffs. Bringing Rashid can help, since he can remove your allies debuffs. - The left side's Emerald Cube increases Asura's DEF. Bringing Eiolin can help, since she can remove buffs on Asura.- The right side's Emerald Cube decreases an ally's Hit Acc. Bringing water type heroes will help. 2.Formation. - Duran suits better in the leader position, since Asura has a type advantage against G.S.. - Bringing water type Eiolin for damage, and Thad or Mharid for heal can make the fight easy. However, fire, dark, and light type heroes are fine for this dungeon. - Caution! You can only check the opponents in the final wave in the Formation. So if you only have water type heroes... - It will be difficult to deal with Druid in Wave 1 and Strider on Wave 2. Bringing fire type Locarno, who has a high ATK, can deal with those wind type heroes. - Rashid can also be used, since he removes debuffs on all allies and increases the allies' DEF. - RecommendedFormation 3.Basic Strategy - Eiolin's 'Furious Slash' removes enemy's buffs. Use it on Asura with DEF buff. - Duran's 'Power of Light' decreases Asura's ATK. He'll be doing a great job as a leader.  ※ Target the left side's Emerald Cube.  ※ Use Rashid's 'Cleanse' if your heroes have debuffs.  Lv.12 ElGennaro1.Features. - El Gennaro is a boss that focuses on dealing damage. It doesn't have any skills to heal. It increases its ATK and attacks with skills that hit multiple times. - It also deals damage over timeand decreases all allies' DEF. To make it worse, your heroes will take additional damage if they have debuffs.- El Gennaro gets stronger as its HP is lowered. After it changes its type to dark type, it increases its Crit Chance and use 'Demonic Beam Cannon' every turn. 2.Formation. - Wind type G.S. is better as a leader against El Gennaro. He increases all allies' HP as well as having a type advantage against El Gennaro. - However, be careful when using wind type Strider. When Strider is targeted by fire type monsters on Wave 1 and 2, then he will fall easily. - Bringing Duran will be safer than bringing Strider. Duran will have a type advantage against El Gennaro after it changes its type to dark type. He can also decrease the enemy's ATK with 'Power of Light'. - Bring Thad to heal, and Eiolin to damage. Eiolin's damage skills are great, since she can attack all enemies and remove the enemy's buffs. - RecommendedFormation 3.Basic Strategy - You can target Emerald Cubes first, but your heroes may find hard to withstand attacks from the enemies. It's better to focus on attacking El Gennaro.-Use Eiolin's 'Fierce Swordsmanship' and 'Blade of Vengeance' when El Gennaro's has ATK buffs. ※ Thad's 'Soul Healing'is more effective to heroes with low HP.  ※ Remove buffs with Eiolin's 'Fierce Swordsmanship'. 4.Try These Heroes - Wind type Orc's 'Berserk Rampage' is useful against El Gennaro, since Orc has a type advantage, and the skill does more damage to enemies with high HP.  Use Asura's 'Asura Incendiary Blast' to decrease El Gennaro's DEF first, and use Orc's 'Berserk Rampage'. It can deal a lot of damage.  Lv.15 Janus1.Features. - Since Janus is a wind type machina, fire type heroes with damage will make the battle easy. - However, the left side's Emerald Cube uses a skill to change its allies to water type. - Also, Janus' 'Destructive Sight' is also a threat because it attacks all allies and heals depending on the damage dealt. - Either increase your heroes' DEF or decrease Janus' ATK to reduce damage to your heroes and Janus' heal. - When Janus' HP is 30% or below, it resets its turn once every turn. When it resets its turn, it decreases its skill cooltime faster, and also decreases debuffs on it faster. 2.Formation. - It is better to bring heroes with high DEF. Bring Duran as a leader. Rashid's 'Cleanse' will certainly be beneficial. - Bringing both Locarno and Wayne seems good on theory, but water type monsters in Wave 1 and 2 pose a threat. - Bring only Locarno, since his high ATK and skill that decreases the enemies' DEF will definitely help. Bring both Thad and Mharid to heal. - Unfortunately, there are only water type heroes that can heal at this point, and Janus has type advantages against the heroes. However, Thad and Mharid both have high HP, so they should survive fairly well. - RecommendedFormation 3.Basic Strategy - At the boss wave, target the left side's Emerald Cube first. Use Rashid's 'Cleanse' if your heroes' type change. - Water type heroes will deal less damage to wind type Janus, so target the left side's Emerald Cube first. - Decrease Janus' ATK with Duran's 'Power of Light'. Use Locarno's 'Sweeping Blow' to decrease its DEF. Isn't it quite simple? ※ Janus damages all allies whilst healing its own HP.    ※ Use Rashid's 'Cleanse' if your heroes become water type, and go back to being the original types.   4.Try These Heroes - Fox's passive 'Detect'reduces all allies' debuff turns by 1 turn at the end of Fox's turn.  Type change debuff from the left side's Emerald Cube lasts for 1turn , so you can ignore the debuff if you bring Fox.  Also, Fox's 'Heavy Strike'seals Janus' powerful passive 'True Evil' for 2 turns. It's skills work very well against Janus.  Lv.20  Arbalest1.Features. - Arbalest damages depending on DEF. Bring heroes that can decrease enemy's DEF. - Arbalest's 'Mana Blow'reflects damage whilst healing. Bring heroes that can remove the reflect buff. - Above all, its passive skill makes the battle more difficult. When your heroes land Near Misses on Arbalest, it will counter with 'Repress' and delay your heroes' turns. It is a difficult passive to deal with. - The right side's Emerald Cube changes all allies HP% to its HP%. If you only target Arbalest, then it will heal all of the damage back very quickly. - Arbalest will lower your heroes' Hit Acc. and counter when hit by Near Misses... It sure sets up its skills well.   2.Formation. - As Arbalest is a dark type, there are no huge penalties in bringing various types of heroes. Bring Locarno to damage, since he can decrease Arbalest's DEF. - Bring Eiolin, since she can remove the reflect buff on Arbalest. Locarno and Eiolin will be a great pair of heroes to damage Arbalest. - Arbalest's 'Repress'and 'Death Star Fury'give debuffs to your heroes.  Use Rashid's 'Cleanse'to remove those debuffs. - RecommendedFormation   3.Basic Strategy - When you enter the boss wave, target the right side's Emerald Cube first. It must have lower HP% than than Arbalest's to stop it from healing Arbalest. - Decrease Arbalest's DEF with Locarno's 'Sweeping Blow'. Its damage and DEF will both be weaker.  - Wait for an opportunity to use Eiolin's 'Furious Slash'. You will want to remove the reflect debuff when Arbalest heals its HP.  ※ Arbalest damages depending on its DEF. Lower its DEF to lower its damage.    ※ Rashid saves the day by removing debuffs on all allies.     4.Try These Heroes - Merman and Da'oh passive 'Scales'and 'Rock' will obtain Hit Barriers and shields to all of your heroes when it resists debuffs, or when it is hit by Near Misses.  Arbalest's 'Death Star Fury' damages all of your heroes 3 times and decreases Hit Acc. These two heroes in the same formation can reduce a lot of damage from the skill.  If you're lucky enough to resist the debuff, and be hit by a Near Miss, all of your heroes will obtain Hit Barriers and shields to reduce damage from Arbalest.  - Also, Da'oh's 'Confidence Up' damages depending on enemy's HP. It does a lot of damage in battles against machinas and other bosses.     Powerful DEF!    Lv.29 Alondite1.Features - Alondite will counterattack with its passive skill, and its left side's Emerald Cube pulls Alondite's turn by 1 turn, allowing Alondite to attack more often. - Also, the right side's Emerald Cube gives all Alondite's debuffs to your hero. - Prioritize shutting down the right side's Emerald Cube. You will need heroes that can survive while shutting down the Emerald Cube. - Try to not have the heroes fall in the battle. If one of the heroes fall, then Alondite heals its HP.   2.Formation. - Duran as a leader increases all of your heroes' DEF, and he has a high DEF. - Bring Locarno to damage, and Erica to support his damage. Erica's 'Leafy Vines' delays Alondite's turn, allowing your heroes to do more damage before Alondite's turn. - Mharid is always a good pick when you need to heal your heroes. It's a go-to hero to heal. Bring Gargoyle to support Mharid's heal and to sustain even better. - RecommendedFormation 3.Basic Strategy - Similar to Arbalest, target the right side's Emerald Cube in the boss wave. Erica can delay the Emerald Cube's turns to make Alondite attack less. - Mharid's 'Blessed Water' and Gargoyle's 'Sleep after Combat'can keep healing heroes on low HP. - If the right side's Emerald Cube has fallen, target Alondite and take him down. Use Duran to decrease Alondite's ATK, Locarno to decrease it's DEF, and Erica to silence. - It's not a formation with a fancy strategy, but it works against Alondite's simple skill set.  Formations that have a good balance of damage, sustain, and heal will be appropriate against Alondite.  ※ Target the right side's Emerald Cube first.   4.Try These Heroes - By now, there should be a variety of heroes available to level up and train. Specific heroes synergize very well together, such as Wayne and Gapani.  Wayne's 'Depth Charge'marks an enemy . Marked heroes will take additional 3% of their HP as additional damage for each attack even if the attacks are weak.  Gapani's 'Phoenix Kick' attacks 10 times and deals 2% of the enemy's HP as additional damage for each attack. Using 'Phoenix Kick' can deal massive damage to marked enemies.     ※ Massive Damage! Before and after using Gapani's 'Phoenix Kick' against marked Alondite