Frequently Asked Questions
Personal Information Account
Q. I lost my game account.
If you lost your game account, we will help you after checking the account information.Please inquire us with filling out the form below.◆ Account Information- Server #:- Admiral Name:- Device:- Mobile Telecom:- In-Game Information (Level of Admiral, the amount of diamonds you have, Machina Information)※ Please let us know the information, we will help you as soon as possible after checkingg the information.
Game Game
[NOTICE] We would like to inform you Chances of winning items in each package *
Hello, admirals!This is the GM of "The War of Genesis: Battle of Antaria".We would like to inform you chances to obtain items by Summon Heroes, opening random boxes, and purchasing random packages. Please check the details below. 1. Summon Heroes ※ The chance to obtain "Special Hero or 600 Essences/ Type hero or 100 Essences" at the first summon is 1%.    ▶ If you cannot obtain the hero or essence, the chance of obtaining items will be applied like below.  ※ If you fail to obtain "Special Hero or 600 Essences / Type hero or 100 Essences", the chance to obtain the hero/essences will be increased at the next summon.    ▶ The increased chance will be displayed at the summon board. ※ Once you succeed in summoning Special / Type Hero, the summon board will be changed for obtaining the Essences of the hero.■ Special Summon (5★)Summon List Amount Percent 5★ Essence of Hero 12 ~ 20 10.00% 4★ Essence of Hero 12 ~ 20 30.00% 3★ Essence of Hero 12 ~ 20 60.00% - - 100.00% ■ Special Summon (4★)Summon List Amount Percent 4★ Essence of Hero 7 ~ 12 10.00% 3★ Essence of Hero 7 ~ 12 40.00% 2★ Essence of Hero 7 ~ 12 50.00% - - 100.00%■ Type Summon (★5 Hero)Summon List Amount Percent 5★ Essence of Type Hero 4 ~ 10 10.00% 4★ Essence of Type Hero 4 ~ 10 30.00% 3★ Essence of Type Hero 4 ~ 10 30.00% 2★ Essence of Type Hero 4 ~ 10 30.00% - - 100.00%■ Type Summon (★4 Hero)Summon List Amount Percent 5★ Essence of Type Hero 3~ 6 10.00% 4★ Essence of Type Hero 3 ~ 6 30.00% 3★ Essence of Type Hero 3 ~ 6 30.00% 2★ Essence of Type Hero 3 ~ 6 30.00% - - 100.00%■ Type Summon (★3 Hero)Summon List Amount Percent 5★ Essence of Type Hero 2 ~ 5 10.00% 4★ Essence of Type Hero 2 ~ 5 30.00% 3★ Essence of Type Hero 2 ~ 5 30.00% 2★ Essence of Type Hero 2 ~ 5 30.00% - - 100.00%■ Type Summon (★2 Hero)Summon List Amount Percent 5★ Essence of Type Hero 1 ~ 4 10.00% 4★ Essence of Type Hero 1 ~ 4 30.00% 3★ Essence of Type Hero 1 ~ 4 30.00% 2★ Essence of Type Hero 1 ~ 4 30.00% - - 100.00%■ The chance of each hero essence5★ Essence of Hero List Percent ★5 Essence of Sarah (Light) 4.54% ★5 Essence of Aseroth (Fire) 4.55% ★5 Essence of Landam (Water) 4.54% ★5 Essence of Nemesis Eiolin (Water) 4.55% ★5 Essence of Styner, the Sword Emperor (Wind) 4.55% ★5 Essence of Imperial Chancellor Beradin (Dark) 4.54% ★5 Essence of Irus (Dark) 4.54% ★5 Essence of Draupunir (Light) 4.55% ★5 Essence of Rashid, the Dragon Knight (Water) 4.55% ★5 Essence of Crow, the Sword Phantom (Dark) 4.54% ★5 Essence of Cyrano (Wind) 4.55% ★5 Essence of Sharn Hoiste (Wind) 4.54% ★5 Essence of Carls, the Blade Master (Fire) 4.54% ★5 Essence of Esmeralda (Light) 4.54% ★5 Essence of Vishnu (Fire) 4.54% ★5 Essence of Hanzo (Dark) 4.55% ★5 Essence of Dark Prince (Dark) 4.54% ★5 Essence of Bernstein (Fire) 4.55% ★5 Essence of Cameo (Water) 4.55% ★5 Essence of Cesare Borgia (Fire) 4.55% ★5 Essence of Este Daudet (Fire) 4.55% ★5 Essence of Cordelia (Wind) 4.55% - 100.00%4★ Essence of Hero List Percent 4★ Essence of Arshia (Water) 5.88% 4★ Essence of Shuri (Light) 5.88% 4★ Essence of Diablo (Dark) 5.88% 4★ Essence of Kun (Fire) 5.88% 4★ Essence of Silver (Wind) 5.88% 4★ Essence of Gishne (Water) 5.88% 4★ Essence of Nangcheon (Wind) 5.88% 4★ Essence of Vahn Dyke (Light) 5.88% 4★ Essence of Kashutar (Water) 5.88% 4★ Essence of Alsion (Fire) 5.88% 4★ Essence of Yil Ji Mae (Wind) 5.88% 4★ Essence of Ice (Water) 5.88% 4★ Essence of Griem (Fire) 5.88% 4★ Essence of Agassi (Wind) 5.89% 4★ Essence of Dycus (Wind) 5.89% 4★ Essence of Carls (Fire) 5.89% 4★ Essence of Kaseem (Wind) 5.89% - 100.00%3★ Essence of Hero List Percent 3★ Essence of Kaza (Water) 3.70% 3★ Essence of Strider (Wind) 3.70% 3★ Essence of Joel (Water) 3.70% 3★ Essence of Erica (Wind) 3.70% 3★ Essence of Wayne (Fire) 3.70% 3★ Essence of Ereich (Light) 3.70% 3★ Essence of Zik (Water) 3.70% 3★ Essence of Gapani (Wind) 3.70% 3★ Essence of Robin (Fire) 3.70% 3★ Essence of Lobel (Water) 3.70% 3★ Essence of Claris (Light) 3.70% 3★ Essence of Lich (Dark) 3.70% 3★ Essence of Imperial Officer (Water) 3.70% 3★ Essence of Assassin (Wind) 3.70% 3★ Essence of Dark Assassin (Dark) 3.70% 3★ Essence of Kiki (Dark) 3.70% 3★ Essence of Aznim (Light) 3.70% 3★ Essence of D.Blade (Fire) 3.70% 3★ Essence of Paltamilia (Wind) 3.70% 3★ Essence of Irene (Fire) 3.70% 3★ Essence of Rashid (Fire) 3.70% 3★ Essence of Raymond (Dark) 3.70% 3★ Essence of Thad (Water) 3.70% 3★ Essence of Duran (Light) 3.70% 3★ Essence of Locarno (Fire) 3.70% 3★ Essence of G.S (Wind) 3.70% 3★ Essence of Eiolin (Water) 3.80% - 100.00%2★ Essence of Hero List Percent 2★ Essence of Mini Drake (Fire) 5.55% 2★ Essence of Orc (Wind) 5.55% 2★ Essence of Mharid (Water) 5.55% 2★ Essence of Ghoul (Water) 5.55% 2★ Essence of Spartoi (Fire) 5.55% 2★ Essence of Golem (Wind) 5.55% 2★ Essence of Goblin (Fire) 5.55% 2★ Essence of Pirate (Water) 5.55% 2★ Essence of Gargoyle (Fire) 5.56% 2★ Essence of Ogre (Water) 5.56% 2★ Essence of Caliper Spearman (Water) 5.56% 2★ Essence of Druid (Wind) 5.56% 2★ Essence of Merman (Water) 5.56% 2★ Essence of Imperial Soldier (Wind) 5.56% 2★ Essence of Harpy (Fire) 5.56% 2★ Essence of Dao (Wind) 5.56% 2★ Essence of Imperial Sergeant (Fire) 5.56% 2★ Essence of Caliper Mage (Wind) 5.56% - 100.00%■ Normal Summon (★1 ~ ★5 Hero)When summoning a Normal Hero onceAmountPercent★5 Carls, the Blade Master12.04 %★4 Kaseem12.04 %★4 Carls12.04 %★4 Dycus12.04 %★4 Agassi12.04 %★4 Griem12.04 %★4 Ice12.04 %★4 Yil Ji Mae12.04 %★3 Irene12.04 %★3 Paltamilia12.04 %★3 D. Blade12.04 %★3 Aznim12.04 %★3 Kiki12.04 %★3 Dark Assassin12.04 %★3 Assassin12.04 %★3 Imperial Officer12.04 %★3 Lich12.04 %★3 Claris12.04 %★3 Lobel12.04 %★3 Robin12.04 %★3 Gapani12.04 %★3 Zik12.04 %★3 Ereich12.04 %★3 Wayne12.04 %★3 Erica12.04 %★3 Joel12.04 %★3 Strider12.04 %★2 Caliper Mage12.04 %★2 Imperial Sergeant12.04 %★2 Da'oh12.04 %★2 Harpy12.04 %★2 Imperial Soldier12.04 %★2 Merman12.04 %★2 Druid12.04 %★2 Devil Pixie12.04 %★2 Caliper Spearman12.04 %★2 Ogre12.04 %★2 Gargoyle12.04 %★2 Pirate12.04 %★2 Goblin12.04 %★2 Golem12.04 %★2 Spartoi12.04 %★2 Ghoul12.04 %★2 Mharid12.04 %★2 Orc12.04 %★2 Mini Drake12.05 %★1 Slime12.05 %★1 Bat12.05 %★1 Skeleton12.05 %--100 %2. Items ■  Special Hero Gear Set(Select)When opening a Special Gear Set(Select) once Percent ★5 Hero Gear 85% ★6 Hero Gear 15% - 100%Sub Options of Special Gear Set(Select) Percent 3 Sub Options 95% 4 Sub Options 5% - 100% ■  Special ★6 Hero Gear Box (Select)When opening a Special ★6 Hero Gear Box (Select) Percent Helm 16.67% Weapon 16.67% Armor 16.67% Gloves 16.67% Boots 16.67% Ring 16.66% - 100.00%Sub Options of Special ★6 Hero Gear Box (Select) Percent 3 Sub Options 95.00% 4 Sub Options 5.00% - 100.00%  ■  Point Shop Special Gift (Random)Point Shop Special Gift (Random) Percent 5★ Essence of Hero Box (Select) (x 10) 1% 4★ Essence of Hero Box (Select) (x 10) 2% Research Scroll (x 30) 2% Uncle Gear's Flux Box (Random) 20% 100 Stamina (x 3) 5% 100 Stamina (x 1) 30% 200 Diamond 40% - 100% ■  Point Shop Gift (Random)Point Shop Gift (Random) Percent 500K Eld (x 1) 10% 100K Aedilium (x 1) 10% 5-Min Speed Up (x 12) 20% 100 Stamina (x 3) 5% 100 Stamina (x 1) 25% 200 Diamond 30% - 100% ■  Silver Arrow's Supply Box (Random)Silver Arrow's Supply Box Amount Percent BIG Reward 5★ Essence of Hero Bundle (1,000) 1 0.03% 5★ Essence of Hero Box (Select) 600 0.14% 4★ Essence of Hero Box (Select) 600 0.15% 3★ Essence of Hero Box (Select) 600 0.07% 5★ Essence of Hero Box (Select) 300 0.54% 4★ Essence of Hero Box (Select) 300 0.59% 3★ Essence of Hero Box (Select) 300 0.22% Summon Stone 200 0.40% 3M Aedilium 1 0.40% 1M Aedilium 1 0.46% Reward 100 Stamina 1 10.24% Research Scroll 50 11.99% Gem Skill Stone Box (Select) 1 8.82% Flux Stone 1 10.11% Gem Skill Converting Stone 3 8.81% Fruit of Wisdom 50 8.98% 1-Hr Speed Up 5 9.77% Normal Awakening Stone Chest (Select) 10 7.33% 10K Psi Energy 1 7.21% Diamond 100 6.48% 500K Eld 1 7.26%     - 100.00%※ Last Updated on July 29th UTC
Game Battle
Q.How can I earn buffs?
◆ How to Earn Buffs◆ How to Earn Buffs- Laboratory: You can get buffs through research of leadership, battle, hero gear, and airship gear.- Admiral Traits: With Admral Trait Points earned by admiral level-up, you can get buffs.- Hero/Airship Gears: By equipping hero/airship gears, you can get buffs.- Research of Machina: By research of machinas at Hangar, you can get buffs which make machinas stronger.- VIP Buffs: Depending on your VIP level, you can get more buffs.- Guild Traits: Through researching guild traits, you can earn various buffs.- Title: If you hold title of Legionaire Rank, Shakbari's Hardship Ranking, Kashumir Joust Ranking, you will get buffs.- Aedura System: There are 5 buffs which can be activated with their cooltime.※ You can see Buff Status in Admiral Info.※ Special buffs can be checked at Airship Buffs tab.
Personal Information Account
Q. Can I find my previous information after changing the device or reinstalling the game?
If you link your account before changing the device or reinstalling the game, you can keep playing with your account.If you are in trouble in access to your account because you did not link your account, Please check the link below and inquire us!◆ Link Account FAQ◆ Find Account FAQ
Payment Payment errors
Q.Google - The item was not received after making an in-app purchase.(Request to be given)
First of all, we sincerely apologize for the inconvenience.If you did not receive the item after making the in-app purchase, please fill out the form below:1. Check the Payment -> [Link] https://payments.google.com/payments/homeLog In -> Check "other purchase activity" -> Select the package you did not receive2. According to the information, please fill out the form below and inquire us.- Admiral Name:- Account Number:- Google Account: - The date of the payment:- The package of purchase:- Order Number: GPA- Requirement: Item sent out※ For checking exactly, please leave the payment information.