We sincerely apologize for the inconvenience.

Please check and submit the details below at Customer Support 

If you made a purchase but didn’t receive the items.

1. Check Payment Activity [LINK]

[Log In] > [Receipt] > [Click Receipt on the items with errors]

2. Use the information from step 1 to fill out the details below and submit them to Customer Support.

[Submit Details Now]

■ Request to Review Purchase Information 

1. Admiral Name: 

2. User ID: 

3. Date of Purchase: 

4. Purchased Item(s): 

5. Request: Receive Purchased Item(s)

※ You must attach screenshots of the item’s receipt

for us to review your purchase information accurately.