We sincerely apologize for the inconvenience.
Please check and submit the details below at Customer Support
If you made a purchase but didn’t receive the items.
1. Check Payment Activity [LINK]
[Log In] > [Receipt] > [Click Receipt on the items with errors]
2. Use the information from step 1 to fill out the details below and submit them to Customer Support.
[Submit Details Now]
■ Request to Review Purchase Information
1. Admiral Name:
2. User ID:
3. Date of Purchase:
4. Purchased Item(s):
5. Request: Receive Purchased Item(s)
※ You must attach screenshots of the item’s receipt
for us to review your purchase information accurately.