We sincerely apologize for the inconvenience.

Please check and submit the details below at Customer Support

if you made a purchase but didn’t receive the items.

1. Check Payment Activity

Confirmation of payment receipt sent to the provided email address (From: Xsolla)

2. Use the information from step 1 to fill out the details below and submit them to Customer Support.

[Submit Details Now]

■ Request for Payment Information Confirmation

1. Admiral Name:

2. Member Number:

3. Date of Purchase:

4. Purchased Item Name:

5. Order Number:

6. Screenshots of the invoice or transaction receipt:

7. Requested Action: Item distribution