We sincerely apologize for the inconvenience.
Please check and submit the details below at Customer Support
if you want to cancel a purchase because you didn’t receive the items.
1. Check Payment Activity
Confirmation of payment receipt sent to the provided email address (From: Xsolla)
2. Use the information from step 1 to fill out the details below and submit them to Customer Support.
■ Request for Payment Information Confirmation
1. Admiral Name:
2. Member Number:
3. Date of Purchase:
4. Purchased Item Name:
5. Order Number:
6. Screenshots of the invoice or transaction receipt:
7. Requested Action: Cancellation of Payment