If you wish to unlink your email, we are here to assist you after reviewing your valuable information through customer service.
To provide a prompt response based on accurate information, please carefully fill out the form below and submit an inquiry.
■ Requested Information
- Server:
- Captain name:
- Carrier:
- OS version:
- Device used:
- Game information: (Fortress level, resources, etc.)
- Payment receipt:
- Linked email:
- Email to be unlinked:
※ Only the emails that have not been linked to JOYCITY games can be used for linking accounts.
※ If you do not remember your game information, it may be difficult to find your account.
■ How to Check Google Receipt
Access Google Payment Center → Log in with your Google ID → Subscriptions and Services → Other Purchase Activity → View Purchase History → Select the desired payment item from completed purchase history → Check the transaction ID → Screenshot of the receipt including the 17-digit GPA number
■ How to Check iOS Receipt
Access the payment history confirmation page → Log in with your Apple ID → Select the Receipt tab→ Select the desired payment item from completed purchase history → Check the Order ID