First, we are truly sorry for the inconvenience.

Please send us 1:1 inquires after checking the information below about unsent products after payment.

1. Check Payment Information 

https://payments.google.com

Connect to the link and login with your Gmail ID > Check payment information

2. Follow the form below after checking the information and put in a 1:1 inquiry for quick support.

[Go Straight to 1:1 Inquiries]

https://joycityone.zendesk.com/hc/ko/requests/new

★ Payment Reference

- Market : Google Play Store

- Payment Date : 

- Payment Amount : 

- Contact : 

- Gmail ID (Google Play Store Purchaser) : 

- Payment Number : 

- Joycity Member Number and ONE Lord Name :