[Reasons for Payment Cancellation Unavailability]
※ Payment cancellation is not possible if 7 days have passed since the purchase or if the purchased item has been claimed from the mailbox.
※ Items that are immediately applied upon purchase are excluded from payment cancellation.
※ Purchases with probability based rewards which are determined after opening cannot be cancelled.
※ If you use items acquired through purchase events, purchases made within the duration of the event cannot be cancelled.
If your purchase does not meet any of the conditions above and you still wish to cancel purchase(s), please follow the steps below:
1. Check Payment Activity
Confirm payment receipt sent to the provided email address (From: Xsolla)
※ If the purchase was made on mobile device or the purchase receipt has been deleted, request a receipt through Xsolla Customer Center at [Submit Xsolla Link]
※ The receipt should include the transaction number of 9 -10 digits, the game name, and the total payment amount.
2. Use the information from step 1 to fill out the details below and submit them to Customer Support.
■ Request for Payment Information Confirmation
1. Admiral Name:
2. Member Number:
3. Date of Purchase:
4. Purchased Item Name:
5. Order Number:
6. Screenshots of the invoice or transaction receipt:
7. Requested Action: Cancellation of Payment