[Reasons for Payment Cancellation Unavailability]
※ Payment cancellation is not possible if 7 days have passed since the purchase or if the purchased item has been claimed from the mailbox.
※ Items that are immediately applied upon purchase are excluded from payment cancellation.
※ Purchases with probability based rewards which are determined after opening cannot be cancelled.
※ If you use items acquired through purchase events, purchases made within the duration of the event cannot be cancelled.
If your purchase does not meet any of the conditions above and you still wish to cancel purchase(s), please follow the steps below:
1. Verify Payment Information [LINK]
[Log In] > [Activity] > [View Purchase History] > [Select Unrecieved Items]
2. Based on the confirmed information, fill out the form and submit your inquiry
■ Payment Information Confirmation Request
1. Member Number:
2. Admiral Number:
3. Admiral Name
4. Google Account:
5. Payment Date and Time:
6. Purchased Item Name:
7. Order Number: GPA.
8. Request Details: Payment Cancellation