If you wish to unlink your account, our customer center is here to assist you after reviewing your valuable information.
To provide a prompt response based on accurate information, please carefully fill out the following form when submitting your inquiry.
■ Required Information
- Server:
- Captain's Name:
- Guild Affiliation:
- Gem Amount:
- Device Used:
- Game Information (Facility Levels, Owned Heroes, etc.):
- Payment Receipt Screenshot (attach only if you made a payment):
- Linked Platform Email:
※ Only emails not registered with Joycity games can be linked.
※ If you don't remember your game information, it may be difficult to locate your account.
■ How to Verify Apple Payment Receipt
1. Touch the Apple ID item at the top of the Settings app on iOS devices.
2. Navigate to 'Media & Purchases > View Account.'
3. Go to [Purchase History] and touch the [Total Billed] for the purchased item to verify the payment receipt.
■ How to Verify Google Payment Receipt
1. Visit the Google Payment Center (https://payments.google.com/).
2. Log in with your Google ID.
3. Select [Transaction History] on the Google Payment Center page to review your transaction history.
4. Click on the transaction information within [Transaction History] to verify the transaction receipt in [Transaction Details].