I found an error during my gameplay
If you have experienced any difficulties during your gameplay, please do not hesitate to contact our customer support.[Disney Realm Breakers Customer Support]We will do our utmost to provide prompt assistance after a thorough investigation.Thank you for your understanding.
I lost my account
Our customer support thoroughly reviews your information before providing assistance.Please fill out the below form carefully and contact our customer support.■ Verification Information- Town Name:- Town ID:- Account Information (Town level, Owned Knights, Owned Gold, etc.):- Device Information (Model name):- Purchase Receipt:- OS Information:※ Providing correct information is required for us to assist you with account recovery.※ Please note that it is difficult for us to recover your lost accou
How can I redeem a coupon code?
You can redeem a coupon code either directly in-game or through the official coupon redemption webpage.■ How to redeem a coupon (in-game)- Log in to the game → Tap your profile icon (top left) → Go to Settings → Select Coupon* The in-game coupon redemption feature is not available on iOS devices.■ How to redeem a coupon (webpage)- Visit the Coupon Redemption Page → Enter your Game ID to log in → Input your Coupon Code* To find your Game ID: Log in to the game → Tap your profile icon (top left) →
(Google Play Store) My purchase did not arrive. (Requesting Delivery)
We apologize for the inconvenience regarding your purchase.If you wish to receive the undelivered purchase, please follow the steps below.1. Check Transaction History [Google Pay]2. Visit Google Pay → Log in → Activity → Select the transaction you wish to check → Check Transaction ID (starting with GPA. and followed by 17 numbers) → Take a screenshot including the time and date of the transaction▶️ Disney Realm Breakers Customer Support[Customer Support]■ Required Information 1. Town Name: 2. To
How do I link my guest account?
Linking your account to a platform allows you to play with the same account after you reinstall the game or log in on a different device. Please follow the steps below to link your account:■ How to link your account- [Enter game] > [Select your profile located in the upper left corner] > [Settings] > [Account Management] > [Select either Google or Email to link your account]