Our customer support thoroughly reviews your information before providing assistance.

Please fill out the below form carefully and contact our customer support.

■ Verification Information

- Town Name:

- Town ID:

- Account Information (Town level, Owned Knights, Owned Gold, etc.):

- Device Information (Model name):

- Purchase Receipt:

- OS Information:

※ Providing correct information is required for us to assist you with account recovery.

※ Please note that it is difficult for us to recover your lost account if the provided account information is insufficient.

[How to Check AOS Version]

Device Settings → About Phone → Software Info → Android Version

[How to Check Transaction History]

[Google Pay]

Visit https://pay.google.com > Log in > Activity > Select the transaction you wish to check > 

Check Transaction ID (starting with GPA.) > Take a screenshot including the time and date of the transaction