A. First, we would like to apologize for any convenience caused.

For purchases in which the purchased item(s) were not received,

we can assist with ensuring the delivery of the item(s) or a refund of the purchase.

As the procedure differs depending on the device used for the purchase,

please kindly contact our Customer Support and advise what device was used,

so we may follow up with the proper procedure.

■   App Store (iOS)

1. Game Nickname:

2. Account User ID: (Game settings > user data can be found here)

3. Order Date:

4. Order Number (GPA.~):

5. Google Account

6. Exact Name of Item Purchase:

7. Requesting item or refund:

※ Order receipt should be attached as a screenshot

▶   Verifying App Store Order Receipts

1. Open or Login to iTunes program

2. Click [iTunes Store] on the left

3. Click [Manage] tab > [Account] tab

4. Click [Purchase Activity] tab > [View All]

5. After verifying the purchase you are inquiring about, screenshot the receipt