Frequently Asked Questions
Personal Information Disabling Your Account
Lost your Game Data? We will help you!
To all contestants of the Genius League!If you are having a trouble to login with your OLD game data,​here’s a step-by-step guide!- If you have synced your game data before you lost itFirst, please go to the login screen.You can access to the screen via Button at the top right corner of the tutorial screen.Second, Choose the way you have synced your game data before.​1) Email: Choose if you originally synced with your email2) Facebook: Choose if you originally synced with your Facebook account.3) Google: Choose if you originally synced with your Google account.You should be able to log in with your old game data after.-For AOS-For IOS- If you have NOT synced your game data yetbut if you have not synced your game date before you lost your game data,please send us a ticket with your in-game information listed below.CS(link) - https://joycity.oqupie.com/portals/402/inquiry1. Device info​2. In Game Nickname3. Any in-game information(Gem/Topaz amount)4. Email you want to sync toOur customer support agent will sync your old game data to the email promptly upon receiving your ticket,so you will be able to use Email option to log in with your original game data.Thank you for playing!
Gameplay install/uninstall/errors
I can't load/start the game! How can I fix it?
This happens when a wireless network is unstable or when you mobile device lacks in capacity or RAM or when a certain file got omitted during a resource update.Please delete [Game of dice] completely and then re-install the latest version of the game in a place where the network is stable.▶ cellphone configuration > Application (Application program) > [Game of dice] > Cash delete, data delete > EliminationPlease delete through the above method and use ASTRO app to confirm that the below folder has been deleted.Delete Folder : com.joycity.godFolder Location : Android > Data > com.joycity.godIf the related folder exists, delete it and re-install the latest version of the game.
Gameplay install/uninstall/errors
I keep getting kicked out of the game! What's going on?
This happens when a wireless network is unstable or when you mobile device lacks in capacity or RAM or when a certain file got omitted during a resource update.Please delete [Game of dice] completely and then re-install the latest version of the game in a place where the network is stable.▶ cellphone configuration > Application (Application program) > [Game of dice] > Cash delete, data delete > EliminationPlease delete through the above method and use ASTRO app to confirm that the below folder has been deleted.Delete Folder : com.joycity.godFolder Location : Android > Data > com.joycity.godIf the related folder exists, delete it and re-install the latest version of the game.
Guide Character
2. Character Enhancement and Upgrade
We will tell you about enhancing and upgrading characters. ◆ Enhance Characters- How to enhance characters: [Lobby] > [Character] > [Enhancement/Upgrade]- Use enforcers and characters as materials to enhance the character you want.- Character stats increase upon enhancing the character.- Max levels are different depending on the character grades. ◆ Upgrade Characters- How to upgrade characters: [Lobby] > [Character] > [Enhancement/Upgrade]- Character’s Normal Upgrades: ★5 > ★5 GOLD > ★5 PLATINUM > ★5 DIAMOND > ★6 > ★6 GOLD- Character’s Plus Upgrades: ★5 DIAMOND Plus > ★6 Plus > ★6 GOLD Plus- Character with max level can upgrade to higher grades. (Grades are different depending on Characters)- You can upgrade Normal to Normal and Plus to Plus only.- Use specific ★6 Upgrade Stars or 1,500 Topaz to upgrade ★6 or ★6 Plus.- Use specific ★6G Upgrade Stars to upgrade ★6 GOLD or ★6 GOLD Plus. Thank you.
Personal Information Account
I forgot the password to my registered e-mail.
Can't remember your password?Follow the steps below to recover your private information.Run Joycity game application > select Log in with a different account > Sign-in with Email > Type in your registered email in 'Forgot Password?' field at the bottom of the screen and an email with a temporary password will be sent.Please change the password after the logging in with the temporary password!※ How to change password1. Run Joycity game application > Settings > Profile(Enter password for privacy protection) 2. 'Password' from 'Manage emails' page to change password(Number + at least 8 characters)※ Contact the Customer Support(gameofdice@joycity.com) or use the find password service if you cannot access your information due to forgotten password.