Frequently Asked Questions
Payment / Virtual Currency FAQ
I didn’t receive my FS Points or package.
If you did not receive any of your purchases make sure to contact the support team for assistance. https://joycity.oqupie.com/portals/395Be sure to provide full details of the incident such as:1. Date of Incident:2. Screenshot of each payment:3. Screenshot of used item: (You can find it from your transaction history)4. Transaction details on PS4 or on PC[Link: How do I view my transaction details on PlayStation4?][Link: How do I view my transaction details on my PC?]
Payment / Virtual Currency FAQ
How do I view my transaction details on PlayStation4?
Steps on how to find your transaction details on PS4:1. Go to Setting > PlayStation Network / Account Management > Account Information > Wallet > Transaction history2. Click the transaction that you wish to see.3. Take a screenshot of transaction details page and attach this to your ticket. Please also check on this link if you need to know more about this:https://www.playstation.com/en-za/get-help/help-library/store---transactions/payments---refunds/how-to-check-playstation-store-transactions/
Payment / Virtual Currency FAQ
How do I view my transaction details on my PC?
Steps on how to find your transaction details on PC:1. Go to this link:Transaction History: https://account.sonyentertainmentnetwork.com/liquid/cam/account/transactions/history-list.action?displayNavigation=false2. Click the transaction that you wish to see.3. Take a screenshot of transaction details page and attach this to your ticket. Please also check on this link if you need to know more about this:https://www.playstation.com/en-za/get-help/help-library/store---transactions/payments---refunds/how-to-check-playstation-store-transactions/