If you did not receive any of your purchases make sure to contact the support team for assistance. 

https://joycity.oqupie.com/portals/395

Be sure to provide full details of the incident such as:

1. Date of Incident:

2. Screenshot of each payment:

3. Screenshot of used item: (You can find it from your transaction history)

4. Transaction details on PS4 or on PC

[Link: How do I view my transaction details on PlayStation4?]

[Link: How do I view my transaction details on my PC?]