[Payment Cancellation Restrictions]

※ Refund requests cannot be processed if 7 days have passed since the purchase, or if the purchased items have been claimed through the in-game mailbox.

※ Items that are activated immediately upon purchase are not available for refund.

※ Purchased items that has been obtained and used through payment event cannot be canceled during the event period.

If none of the above reasons apply, and you wish to request a refund for your purchase, please follow the steps below:

1. Check Purchase Information

[Google Play Store]

1) Access Google Gpay (https://payments.google.com/)

2) Login with your Google account

3) Select your payment activity

※ Kindly make sure that the order number which has a format of “GPA.xxxx-xxxx-xxxx-xxxxx” is visible in the screenshot

[App Store]

1) Access & Login at https://reportaproblem.apple.com/

2) Select the ‘Receipt’ tab

3) Check out your details and take a screenshot of the receipt.

※ Order # example: MTV109****

[Xsolla]

1) When it comes to Xsolla purchases, your purchase receipts have been sent to your email address provided for Xsolla purchase info. 

2) If the mobile payment or email has been deleted, request a receipt through Xsolla Customer Center at ▶ https://help.xsolla.com/

※ The receipt should include the transaction number of 9 -10 digits, the game name, and the total payment amount.

2. Fill out the form below based on the verified information and submit an inquiry.

[Gunship Battle: Crypto Conflict Customer Support]

1. Purchase Details

2. Admiral Name: 

3. Member Number:

4. Purchase Date:

5. Product Name: 

6. Screenshot of Purchase Receipt: 

7. Request Details: Cancel purchase 

※ Please make sure to provide a screenshot with purchase details for accurate confirmation.