I lost my account.
In case of losing account, we are helping commanders to recover accounts after verifying account info.Kindly fill up the form below and forward it to us.◆ Form for account inquiry- Name of commander:- World(Server):- Commander level:- Headquarters level:- Linked account info:- Invoice of the first purchase:- Other account info: ex. heroes owned, the number of Crystalsl or Diamonds owned, the amount of resources owned, VIP level and etc.※ Please give us your game account details as much as you ca
I have purchased but the package was not delivered. (Delivery request) > Google Play
We sincerely apologize for the inconvenience.If you would like to request a delivery of purchased undelivered package, kindly fill up the form below and forward it to us.1. Verification of Payment Info- How to check Google payment info: Go to the link "https://payments.google.com/"-> Login -> Click "Subscriptions and services" -> Select the undelivered order -> Attach a screenshot of the invoice2. Kindly fill up the form below and forward it to us.◆ Form for billing inquiry- Name of commander:-
I would like to know the required device specifications to run TERA: Endless War.
Minimum required device specification to run TERA: Endless War is like below.[Android]◆ Minimum Device Specification: Android 5.0, Galaxy S6[iOS]◆ Minimum Device Specification: iOS 13.0, iPhone 6S
When will my dominion be deactivated?
When it comes to Dominion, absent period for becoming dormant will be decided based on the Headquarters level. The absent period based on Headquarters level will be like below.[The absent period based on Headquarters level for Dominion to become dormant.]Headquarters Level: Absent PeriodLv. 1~5: 12 HoursLv. 6~9: 1 DayLv. 10~15 : 3 DaysLv. 16~19 : 7 DaysLv. 20~29 : 14 DaysLv. 30 or above : 30 DaysEx) The commander's dominion with Headquarters' level 10 will be dormant after being absent for 3 day
What are the benefits to upgrade Hero Rank and Grade?
If your hero's rank is upgraded, the hero's leadership also increases which enables the hero to have increased limit of marchable army.If your hero's grade is upgraded, skill level and effect will be increased.Also, certain army skill and hero skill are unlocked at certain ranks.And the effect increases with the hero’s grade.Each hero is required to be equipped specific Runes on slots for hero's rank upgrade. For hero's grade upgrade, you need to collect Soulstones required depending on grade of
