We sincerely apologize for the inconvenience.

If you would like to request a delivery of purchased undelivered package, kindly fill up the form below and forward it to us.

1. Verification of Payment Info

- How to check Google payment info: Go to the link "https://payments.google.com/"

-> Login -> Click "Subscriptions and services" -> Select the undelivered order -> Attach a screenshot of the invoice

2. Kindly fill up the form below and forward it to us.

◆ Form for billing inquiry

- Name of commander:

- World(Server):

- Member Code:

- Billing date:

- Purchased package name:

- Order Number:

- Request: Delivery of the package.

※ To find your member code, tap the icon with three line bar(above the map icon) -> Select account icon -> You will see the member code below the Commander's name

※ To find your server, tap map icon from the field -> Select world map(beside search icon) ->  Select world icon.

※ Please provide a payment info for the verification.