If you are having difficulties logging into the game, there could be various factors at play.

Firstly, we recommend logging in under a stable Wi-Fi network to ensure a smooth connection.

Additionally, please download and install any available update patches or, if necessary, completely uninstall and reinstall the game.

If the above steps do not resolve the login issue, please fill out the form below and contact our customer support.

■ Login Information Request Form

- Server:

- Town Name:

- Town Number:

- Device In Use:

- OS Version: 

- Time and Date & Frequency of Occurrence: 

- Details of the Occurrence (under which conditions or actions):

- Related Screenshots or Other Feedback: