■ Ineligible Refund Conditions
※ Refunds will not be processed if 7 days have passed since the purchase or if the item has been claimed from the in-game mailbox.
※ Items that take effect immediately upon purchase are not refundable.
※ If the item acquired through the purchase event is used, purchases made during the event period are not eligible for a refund.
If none of the conditions mentioned above apply, and you wish to request a refund, please check the information below and submit a ticket to our Customer Support with the form filled out.
1. Check Transaction History [Google Pay]
2. Visit Google Pay → Log in → Activity → Select the transaction you wish to check → Check Transaction ID (starting with GPA. and followed by 17 numbers) → Take a screenshot including the time and date of the transaction
▶️ Disney Realm Breakers Customer Support
■ Required Information
1. Town Name:
2. Town ID:
3. Time and Date of Purchase:
4. Name of Purchase:
5. Screenshot of Receipt with Transaction ID:
6. Requesting: Purchase Cancellation
※ Ensure to attach a screenshot of your receipt with the order number when submitting the form.
■ How can I check my JOYCITY member ID (Joyple ID)? [Click here]