Delivery of your purchased in-game items can be delayed according to your network connection, payment process, or store.

We advise you to wait for the delivery a little more.

If the items are not delivered after a certain time passes, please send us a ticket with your receipt screenshot and details below.

■ Required Information

1. Admiral Name: 

2. Member Num: 

3. Google Account: 

4. Purchase Date & Time: 

5. Purchased Package Name: 

6. Order Num: GPA. 

7.Your Request (Cancel / Receive Purchased Item(s))

■ In-Game Customer Support

1. Tap the Notice Board facility in the game

2. Tap the Customer Support icon

[C/S Link: https://joycity.oqupie.com/portals/1616]

If you send us a ticket with details, we will assist you promptly.