Delivery of your purchased in-game items can be delayed according to your network connection, payment process, or store.

We advise you to wait for the delivery a little more.

If the items are not delivered after a certain time passes, please select ‘Restore Previous Purchase’.

■ How to restore previous purchase

1. Tap the Admiral portrait at the left-upper side of your screen.

2. Tap the gear icon at the right-upper side.

3. Tap [Restore Previous Purchase] icon

In case that your purchased items are not delivered to your in-game mailbox after the process, please send us a ticket with your receipt screenshot and details below. 

■ Required Information

1. Admiral Name: 

2. Member Num: 

3. Purchase Date & Time: 

4. Purchased Package Name: 

5.Your Request (Cancellation / Items Provided)

■ In-Game Customer Support

1. Tap the Notice Board facility in the game

2. Tap the Customer Support icon

[C/S Link: https://joycity.oqupie.com/portals/1616]

If you send us a ticket with details, we will assist you promptly.