If you use iOS and a package is not delivered after purchasing, kindly fill up the form below and forward it to us.

1. Verification of Payment Info

- How to check Apple payment info: Go to the link "https://reportaproblem.apple.com/kr"

-> Login -> Select invoice tap

2. Select the order of the undelivered package and attach a screenshot of the invoice.

◆ Form for billing inquiry

- Name of commander:

- World(Server):

- Member Code:

- Billing date:

- Purchased package name:

- Order Number:

- Request: Delivery of the package.

※ To find your member code, tap the icon with three line bar(above the map icon) -> Select account icon -> You will see the member code below the Commander's name

※ To find your server, tap map icon from the field -> Select world map(beside search icon) ->  Select world icon.

※ Please provide a payment info for the verification.